Sunday, 20 July 2025

How can i develop practice of self compassion and recharge before burnout.

# Rapid Self-Compassion Roadmap for Bank Officers  

**Key insight:** Self-compassion—treating yourself with the same warmth and realism you offer a good friend—acts like an internal “circuit-breaker.” It lowers physiological stress, widens perspective and, in longitudinal studies, predicts markedly lower burnout even in very high-pressure jobs[1][2]. When added to brief recovery routines, it becomes a practical shield against the long hours and client pressures typical in Indian banking, where 80% of employees report moderate-to-high burnout levels[3].

## 1 | Understand the Burnout Loop in Banking  
Continuous customer contact, strict performance metrics and long overtime create a cycle of exhaustion → cynicism → self-doubt[4]. Indian surveys link shifts above 9 h/day to a 2.4-fold rise in burnout odds[3]. Self-compassion interrupts the loop by:  
- Down-regulating the threat response (fewer cortisol spikes)  
- Replacing harsh self-talk with realistic encouragement  
- Normalising struggle (“common humanity”) so problems feel solvable, not personal[1][5]

## 2 | Three-Minute Micro-Practices You Can Use at Your Desk  

| Time Needed | Practice | What to Do ( condensed script ) | Self-Compassion Component | Why It Works |
|-------------|----------|---------------------------------|---------------------------|--------------|
| 60 s | **Self-Compassion Break**[6] | Pause, feel tension, say: “This is stressful (mindfulness). Stress is part of banking, I’m not alone (common humanity). May I be kind to myself in this moment (self-kindness).” | Mindfulness, common humanity, self-kindness | Proven to lower perceived stress in <5 min sessions[7] |
| 30 s | Supportive Touch[8] | Place hand over heart or on back of neck; breathe slowly. | Physiological soothing | Activates parasympathetic nerves; easy while reviewing ledgers |
| 2 min | How-Would-I-Treat-a-Friend Check-in[6] | Write the advice you’d give a friend facing the same deadline, then write it to yourself. | Cognitive reframing | Reduces self-criticism that drives burnout[5] |
| 3 min | Fierce Self-Compassion Posture[9] | Sit tall, shoulders back, repeat: “I deserve reasonable hours; I can set limits.” | Protective, boundary-setting aspect | Encourages assertive conversations about workload |

**Tip:** Pair each practice with routine work triggers (e.g., after every client escalation or before approving a large transaction) so they become automatic.

## 3 | Six-Week Habit-Building Plan  

| Week | Evening Reflection (5 min) | Work-Day Goal | Tracking Method |
|------|----------------------------|---------------|-----------------|
| 1 | Jot one stressful moment & response | 1 Micro-Break/day | Tick-box in diary |
| 2 | Add gratitude for one strength shown | 2 Micro-Breaks | Phone reminder |
| 3 | Listen to a 5-min guided meditation by Dr Neff[10] | 3 Micro-Breaks | Mark on calendar |
| 4 | Identify a boundary to negotiate (e.g., no new loans after 7 p.m.) | Practise Fierce Posture before request | Write result |
| 5 | Start a 10-minute lunchtime walk (digital-free) | Maintain breaks | Step counter |
| 6 | Review progress, note relapse patterns, plan tweaks | Sustain | Self-rating 1-10 |

By week 6 most users report noticeably kinder internal dialogue and quicker post-stress recovery[1][7].

## 4 | Daily “Recharge Staples” Outside the Branch  

1. **Tight sleep window (7 h minimum).** Treat bedtime as a non-negotiable meeting with your future self. Even partial sleep recovery cuts emotional exhaustion scores by 20 – 30% in service workers.  
2. **Movement snacks.** Two 10-minute brisk walks, ideally in sunlight, outperform a single long gym session for mood stability on long workdays.  
3. **Tech-lite evenings.** Set a 30-minute social-media timer; swap late-night scrolling for a short body-scan audio[7]. Light exposure drops, melatonin rises, rumination falls.  
4. **Values micro-journaling.** Once a week, remind yourself why the job matters—financial inclusion, customer trust, family stability. Meaning buffers cynicism[11].  

## 5 | Boundary Scripts for Indian Bank Culture  

- “To serve customers well tomorrow, I need to log off by 7:30 p.m. Can we prioritise pending files and revisit others in the morning?”  
- “I can finish the audit if we defer the new lead-generation report; quality drops with excessive load, and RBI compliance is our first duty.”  

Colleagues usually accept concrete, safety-oriented reasons. Practising the script aloud after a self-compassion break reduces anxiety and voice faltering.

## 6 | Red-Flag Checklist—When to Seek Extra Support  

| Signal | Action |
|--------|--------|
| Persistent exhaustion after a full weekend off | Consult a GP to rule out anaemia, thyroid issues |
| Daily thoughts of quitting or hopelessness | Book a session with a counsellor (e.g., national helpline 1800-599-0019) |
| Increase in errors or client complaints | Request temporary workload review with manager + HR |

Early intervention halves recovery time compared with waiting until full burnout[12].

## 7 | Trusted Resources  

- Guided audios & worksheets: Self-Compassion.org “Exercises” section[8][7]
- Book: *Fierce Self-Compassion* by Kristin Neff—practical chapters on setting boundaries kindly[1]
- Eight-week online Mindful Self-Compassion programme (scholarships available)[13]
- Local support: Indian Bank Association’s Employee Assistance Programme (check your bank’s HR portal)

Building **micro-moments of kindness toward yourself** within the workday, then reinforcing them with clear recovery habits at home, creates a resilient inner climate. Over time you respond to the same high-stakes environment with steadier nerves, clearer judgment and the sustainable energy your role—and your life—deserve.

Citations:
[1] Self-compassion and burnout https://self-compassion.org/blog/self-compassion-and-burnout/
[2] Self-Compassion Explains Less Burnout Among Healthcare ... https://pmc.ncbi.nlm.nih.gov/articles/PMC7481342/
[3] Burnout, stress, and their correlates among bank employees of ... https://pmc.ncbi.nlm.nih.gov/articles/PMC11407433/
[4] Working in direct contact with the public as a predictor of burnout in the banking sector - PubMed https://pubmed.ncbi.nlm.nih.gov/24755024/
[5] The relationship between self-compassion and burnout in ... https://www.jnursrcp.com/article_190774.html
[6] Dr. Kristin Neff - Self-Compassion Exercises - HackMD https://hackmd.io/@dastratman/rJ9UUab8Jl
[7] Self-Compassion Practices: Cultivate Inner Peace and Joy https://self-compassion.org/self-compassion-practices/
[8] Written Exercises Archive - Self-Compassion.org https://self-compassion.org/exercises/
[9] Motivating Self-Compassion Break | Self-Compassion Practice Guided by Dr. Kristin Neff https://www.youtube.com/watch?v=-XoNvLNhapA
[10] Soothing Meditation for Emotional Support Guided by Dr. Kristin Neff https://www.youtube.com/watch?v=LX71ZTAsmg8
[11] Burnout Relief via Compassionate Self-Development https://www.psychologytoday.com/ca/blog/the-compassionate-brain/202312/burnout-relief-and-prevention-via-compassionate-self?amp
[12] Burnout, stress, and their correlates among bank employees of South India: a cross-sectional study - PubMed https://pubmed.ncbi.nlm.nih.gov/39233503/
[13] Mindful Self-Compassion for Burnout https://self-compassion.org/mindful-self-compassion-for-burnout/
[14] Self-Soothing Exercises With Dr. Kristin Neff https://www.susandavid.com/podcast/self-soothing-exercises-with-dr-kristin-neff/
[15] Mindful Self-Compassion as an Antidote to Burnout for Mental ... https://pmc.ncbi.nlm.nih.gov/articles/PMC10606131/
[16] Kristin Neff's 3 Self-Compassion Exercises to Practice Daily https://www.shortform.com/blog/kristin-neff-self-compassion-exercises/
[17] [PDF] Impact of Job Burnout on the mental well-being of Bank employees http://bvicam.in/INDIACom/news/ViksitBharat2024Proceedings/papers/140.pdf
[18] Your team member is showing signs of burnout in banking. How can you effectively address their symptoms? https://www.linkedin.com/advice/3/your-team-member-showing-signs-burnout-banking-how-can-9p1kc
[19] The Power of Self-Compassion to Avoid Burnout - Thrive Global https://community.thriveglobal.com/the-power-of-self-compassion-to-avoid-burnout/
[20] The worldwide prevalence of burnout syndrome among bank employees: a systematic review and meta-analysis protocol https://pmc.ncbi.nlm.nih.gov/articles/PMC8557009/

JAIIB Syllabus 2025

 # JAIIB Syllabus 2025 Subject Wise and in Bullet Points


The **JAIIB (Junior Associate of the Indian Institute of Bankers)** exam 2025 consists of **four mandatory papers**, conducted by the Indian Institute of Banking & Finance (IIBF) twice a year[1][2][3]. Each paper has **100 MCQ questions worth 100 marks** to be completed in **2 hours** with **no negative marking**[1][2][4].


## Exam Pattern Overview


| Paper | Subject | Questions | Marks | Duration |

|-------|---------|-----------|--------|----------|

| Paper 1 | Indian Economy & Indian Financial System | 100 | 100 | 2 hours |

| Paper 2 | Principles & Practices of Banking | 100 | 100 | 2 hours |

| Paper 3 | Accounting & Financial Management for Bankers | 100 | 100 | 2 hours |

| Paper 4 | Retail Banking & Wealth Management | 100 | 100 | 2 hours |


**Passing Criteria:** Minimum **50 marks out of 100** in each paper, or **45 marks in each subject with 50% aggregate** in all subjects[5][3].


## Paper 1: Indian Economy & Indian Financial System (IE&IFS)


### Module A: Indian Economic Architecture

-  **An Overview of Indian Economy**

  - Evolution of Indian Economy

  - Basic Characteristics of Indian Economy

  - Indian Economy in Pre-British period

  - Economy till 2008 & after 2008

  - Structural changes in Indian Economy[5][6]


-  **Economic Planning in India & NITI Aayog**

  - Definition of Economic Planning

  - History of Economic Planning

  - Objectives of Economic Planning

  - Types of Planning

  - Achievements of Planning

  - Financial resources for 5-year plans[7][6]


-  **Sectors of the Indian Economy**

  - Role & Importance of Primary, Secondary, Tertiary Sector

  - Quaternary & Quinary Sectors

  - Different Revolutions in Primary sector

  - GDP contribution of different sectors

  - Agriculture, Industry, Services

  - Employment growth rate in Secondary sector

  - Sunrise Sector of Indian Economy

  - Organised and Unorganised sectors[5][6]


-  **Role of Priority Sector and MSME in the Indian Economy**

  - Definition & Role of Priority Sector

  - List of Priority Sectors identified in India

  - Priority Sector Lending Norms

  - Definition of MSME

  - Role & Significance of MSME in economic development

  - Contribution of MSME in GDP

  - Recent Initiatives in MSME sector (Atmanirbhar Bharat, Make in India, Start-up India, Stand-up India)[7][5]


-  **Infrastructure including Social Infrastructure**

  - Infrastructure & Economic Development

  - Energy, Power, Transport system (Rail, Road, Civil Aviation)

  - Concept of Social Sector & Social Infrastructure

  - Health, Education, Family welfare

  - Development of Health Infrastructure[5][6]


-  **Globalisation – Impact on India**

  - Globalisation and its Advocacy

  - Globalisation and its Impact on India

  - Fair Globalisation & Need for Policy framework

  - Globalisation in reverse gear[5][6]


-  **Economic Reforms**

  - Economic Transformation – Real Sector

  - Economic Transformation – Financial Sector

  - Economic Transformation – Integration with Global Economy

  - Economic Reforms in India[5][6]


-  **Foreign Trade Policy, Foreign Investments and Economic Development**

  - FTP policy – 2015-2020

  - Challenges to be addressed in upcoming FTP

  - FDIs, FIIs and Recent trends

  - Economic development vs economic growth[5]


-  **International Economic Organizations**

  - IMF and World Bank

  - WTO- India and WTO

  - Regional Economic Co-operations

  - Recent International Economic Issues[5]


-  **Climate change, Sustainable Development Goals (SDGs)**

  - Core elements of Sustainable Development

  - Global Issues and initiatives

  - India's progress in SDGs including Climate change

  - CSR Activities[7][5]


-  **Issues Facing Indian Economy**

  - Poverty Alleviation

  - Jobless growth

  - Rising Inequalities

  - Migration and excessive pressure on resources

  - Possible remedies

  - Pandemic situations[5]


### Module B: Economic Concepts Related to Banking

-  **Fundamentals of Economics, Microeconomics, Macroeconomics**

  - Economics – An Introduction

  - Microeconomics and Macroeconomics

  - Types of Economies (Market, Command, Mixed)[5][6]


-  **Supply and Demand**

  - The Demand Schedule

  - Forces behind the Demand Curve, shifts in Demand

  - The Supply Schedule

  - Forces behind the Supply Curve, shifts in Supply

  - Equilibrium of Supply and Demand

  - Effect of a Shift in Supply or Demand[5][6]


-  **Money Supply and Inflation**

  - What is Money

  - Money Supply

  - Inflation

  - Causes of Inflation

  - Measures of Inflation[5][6]


-  **Theories of Interest**

  - Classical Theory of Rate of Interest

  - Keynes' Liquidity Preference Theory

  - Money Demand Curve

  - Determination of Rate of Interest[5]


-  **Business Cycles**

  - Characteristics of a Business Cycle

  - Phases of a Business Cycle[5]


-  **Monetary Policy and Fiscal Policy**

  - Tools of Monetary Policy

  - Response to Global Financial Crisis

  - Fiscal Policy, FRBM Act[5]


-  **National Income and GDP Concepts**

  - Computation, Utility[5]


-  **Union Budget**

  - Receipts, Expenditure

  - Plan Expenditure

  - Deficit Concepts[5]


### Module C: Indian Financial Architecture

-  **Indian Financial System – An Overview**

  - What is a Financial System?

  - Phase I: Pre-1951 organisation

  - Phase II: 1951 to Mid-eighties organisation

  - Phase III: Post Nineties Organisation

  - Narasimham Committee (1991)

  - Reform of the Banking sector (1992-2008)

  - Present Status of Banking System[5][6]


-  **Indian Banking Structure**

  - Functions

  - Development of Banking in India

  - Scheduled Commercial Banks- Types and functions

  - Local Area Banks

  - Regional Rural Banks

  - Cooperative Banks: Types

  - Payment Banks and Small Finance Banks

  - NBFCs

  - Key RBI Guidelines[5]


-  **Banking Regulation Act, 1949 and RBI Act, 1934**

  - Background of Enactment

  - Reserve Bank of India Act, 1934: Chapter I to Chapter V

  - Schedules to the RBI Act, 1934

  - Banking Regulations Act, 1949

  - Section 1 to Section 56[5]


-  **Development Financial Institutions**

  - Evolution of DFIs in India

  - Gaps in Post-Independence Financial System

  - Objectives of DFIs

  - Classification of DFIs

  - Role of DFIs in Indian Economy

  - IFCI, ICICI, IDBI, SIDBI, EXIM Bank, NABARD, NHB, NaBFID[5]


-  **Micro Finance Institutions**

  - Evolution of Microfinance in India

  - Grameen Bank Model

  - Delivery of Microfinance

  - SHG-Bank Linkage programme

  - Joint Liability Groups (JLGs)

  - Regulatory Framework for MFIs[5]


-  **Non-Banking Financial Companies**

  - What is a NBFC?

  - Evolution of NBFCs in India

  - Role of NBFC in Promoting Inclusive Growth

  - Regulators of NBFCs

  - Classification of NBFCs

  - Types of NBFCs

  - Scale Based Regulation (SBR)[5]


-  **Insurance Companies**

  - History and Development of Insurance

  - Privatisation and FDI in Insurance

  - Insurance Business Globally and in India

  - Insurance Penetration and Density

  - Legislations Governing Insurance Companies

  - Insurance Intermediaries[5]


-  **Indian Financial System - Regulators & their roles**

  - Reserve Bank of India (RBI)

  - Securities and Exchange Board of India (SEBI)

  - Insurance Regulatory and Development Authority (IRDA)

  - Pension Fund Regulatory and Development Authority (PFRDA)[5]


-  **Reforms & Developments in Banking sector**

  - Bad Banks

  - Infrastructure financing

  - Formation/role of NaBFID

  - Basic concepts on EASE[5]


### Module D: Financial Products and Services

-  **Overview of Financial Markets**

  - What is a Financial Market?

  - Evolution of Financial Market

  - Segments of Financial Markets

  - Functions of Financial Markets

  - Price Discovery[5]


-  **Money Markets and Capital Markets**

  - Call Money, Notice Money, Term Money

  - Treasury Bills

  - Certificates of Deposit

  - Commercial Paper

  - Repo, Tri-Party Repo

  - Bill Rediscounting Scheme (BRDS)

  - Long-Term Repo Operations (LTRO)[5]


-  **Fixed Income Markets - Debt / Bond Markets**

  - Government Securities

  - Bond Valuation and Theorems

  - Auction of Government Securities

  - Primary Dealers

  - FIMMDA

  - RBI Retail Direct Scheme (RDS)

  - Corporate Bond Market[5]


-  **Capital Markets and Stock Exchanges**

  - Primary Market

  - Secondary Market Stock Exchanges

  - Financial Products/Instruments in Secondary Market

  - SEBI Regulatory Requirements

  - Types of Capital Issues

  - Eligibility Norms for Capital Issues

  - ASBA, QIP[5]


-  **Forex Markets**

  - Profile of Foreign Exchange Market

  - Evolution of Forex Market in India

  - Market Participants

  - LIBOR and Alternate Reference Rates

  - FEDAI

  - FEMA, 1999

  - FX-Retail Platform[5]


-  **Interconnection of various markets/Market Dynamics**

  - Process of Interconnectedness

  - Reasons for interconnectedness

  - Importance of Interconnectedness

  - Market Integration in India

  - Asian Clearing Union

  - Contagion Effect[5]


-  **Merchant Banking Services**

  - Definition of Merchant Banking

  - Historical Background

  - Development in India

  - Merchant Banking Vs Commercial Banking

  - SEBI Regulations on Merchant Banking

  - Activities of Merchant Banks[5]


-  **Derivatives Market including Credit Default Swaps**

  - What is a Derivative?

  - History of Derivatives

  - Size of Derivatives Market

  - Underlying Assets

  - Exchange Traded and OTC Markets

  - Types of Derivatives

  - Credit Default Swaps (CDS)

  - ISDA Agreement[5]


-  **Factoring, forfaiting & Trade Receivables Discounting System (TReDS)**

  - What is Factoring?

  - Types of factoring

  - Domestic and International Factoring

  - Bills Discounting vs Factoring

  - What is Forfaiting?

  - What is TReDS?

  - Participants under TReDS[5]


-  **Venture capital**

  - Concept of Venture Capital

  - Evolution in India

  - Characteristics of VC Finance

  - Stages of VC Financing

  - Regulatory Aspects

  - Exit Routes for VC Finance[5]


-  **Leasing and Hire Purchase**

  - Lease Finance

  - Evolution of Leasing in India

  - Types of Leasing

  - Advantages and Disadvantages

  - Legal and Regulatory Aspects

  - Hire Purchase

  - Parties to HP Contract[5]


-  **Credit Rating agencies & their functions**

  - What is Credit Rating?

  - Credit Rating Agencies (CRAs)

  - History of Credit Rating

  - Characteristics and Importance

  - Process of Credit Rating

  - Credit Rating Symbols

  - Regulations for CRAs in India[5]


-  **Mutual Funds**

  - Mutual Funds and their Functions

  - Management of Mutual Funds

  - Evolution of Mutual Funds

  - Classification of Mutual Funds

  - Role and Supervision

  - Net Asset Value (NAV)

  - Alternative Investment Funds[5]


-  **Insurance Products**

  - What is Insurance?

  - Fundamental Principles

  - Classification of Insurance

  - Types of Insurance Business

  - Group Insurance Schemes

  - Micro Insurance

  - Bancassurance

  - Insurance Ombudsman Scheme[5]


-  **Pension Funds (include APY, NPS)**

  - Pension System and its Aspects

  - Pension Products

  - Different Types of Pension Schemes

  - EPF Scheme

  - PPF Scheme

  - National Pension Scheme (NPS)

  - Atal Pension Yojana (APY)[5]


-  **Guidelines on Para Banking & Financial Services**

  - Types of Para Banking Services

  - Organisation of Para Banking Activities

  - Disclosure of Commissions/Remunerations[5]


-  **Real Estate Investment Funds / Infrastructure Investment Fund**

  - What are REITs?

  - History and Organisation of REITs

  - Types of REITs

  - Taxation Guidelines for REITs

  - What are InvITs?

  - Organisation and Activity of InvITs

  - Types and Revenue Model of InvITs[5]


## Paper 2: Principles & Practices of Banking (PPB)


### Module A: General Banking Operations

-  **Banker-Customer Relationship**

  - Requirements to be Called a Bank

  - Banker-Customer Relationship

  - Bank as a Trustee

  - Bailee-Bailor Relationship

  - Agent-Principal Relationship

  - Lessor and Lessee

  - Different Deposit Products or Services[8][9][10]


-  **AML-KYC Guidelines**

  - Money Laundering & Financing of Terrorism Risks

  - AML Framework in India

  - Know Your Customer Policy

  - Organisational Set-up for AML

  - Obligations under PMLA

  - Risk Management

  - Obligations under International Agreements

  - FATF Identified Jurisdictions[8][9][10]


-  **Operational Aspects of KYC**

  - Know Your Customers (KYC) Norms

  - Wire Transfers

  - Other Operations - Regulations

  - Central KYC Records Registry (CKYCR)

  - Monitoring of Transactions[8][11][10]


-  **Opening Accounts of Various Types of Customers**

  - Personal Accounts

  - Accounts of Other Customers

  - Norms for Opening Current Accounts

  - Obtaining Photographs of Account Holders

  - Legal Entity Identifier[8][11]


-  **Operational Aspects of Deposit Accounts**

  - Salient Feature of Deposit Accounts

  - Interest on Deposit Accounts

  - Prohibitions & Exemptions

  - Inoperative Accounts & Unclaimed Deposits

  - Nomination Facility

  - Attachment Orders[5]


-  **Operational Aspects of Handling Clearing/Collection/Cash**

  - Cheque Truncation System (CTS)

  - RBI Guidelines on Collection of Instruments

  - Cash and its Custody

  - Security Arrangements at Branches and ATMs[5]


-  **Banker's Special Relationship**

  - Mandate – Definition

  - Power of Attorney (POA)

  - Banker's Lien

  - Right of Set-off

  - Right of Appropriation[5][12]


-  **Foreign Exchange Remittance Facilities for Individuals**

  - Evolution of FEMA

  - Definitions

  - Bringing in and Taking out Foreign Exchange

  - Inward Remittances

  - Outward Remittances

  - Indo - Nepal Remittance Scheme[5]


-  **Operational Aspects of NRI Business**

  - Permitted Accounts in India for NRIs and PIOs

  - Accounts of Foreign Nationals Visiting India

  - Special Non-Resident Rupee Account

  - Remittance of Assets Held by NRIs/PIOs

  - Acquisition and Transfer of Immovable Property

  - Investments by NRIs/PIOs[5]


-  **Foreign Currency Accounts for Residents**

  - Types of Accounts Permitted

  - Foreign Currency Denominated Accounts in India

  - Permitted Foreign Currency Accounts Outside India

  - Foreign Contribution (Regulation) Act 2010[5]


-  **Cash Management Services and Its Importance**

  - Developments in CMS

  - Importance of Cash Management System

  - Types of Cash Management Services

  - Challenges and Issues[5]


-  **Payment and Collection of Cheques and Other Negotiable Instruments**

  - Negotiable Instruments Act

  - Payment of a Cheque

  - Payment in due course – Section 10

  - Liability of the Paying Bank – Section 31

  - Collection of Cheques

  - Endorsement and Crossing of Cheques

  - Forged Instruments

  - Bouncing (Dishonour) of Cheques[5][12]


-  **Responsibility of Paying Bank**

  - Negotiable Instruments Act and Paying Banks

  - Liability when Customer's Signature is Forged

  - Payment to be in Due Course

  - Payment in Good Faith without Negligence

  - Payment Under Mistake

  - Cheque Truncation[5]


-  **Responsibility of Collecting Bank**

  - Statutory Protection to Collecting Bank

  - Duties of the Collecting Bank[5]


-  **Ancillary Services**

  - Remittances: DD, BC, MT, TT

  - NEFT, RTGS

  - Electronic Benefit Transfer (EBT) Scheme

  - Mobile Banking in India

  - Electronic/Digital Payments

  - Safe Deposit Lockers

  - Portfolio Management Services

  - Merchant Banking

  - Government Business[5]


-  **Financial Inclusion & Financial Literacy**

  - Extension of Banking Services

  - Use of Mobiles/Tablets in Financial Inclusion

  - Financial Literacy

  - Rural Self Employment Training Institutes (RSETI)[5]


-  **Customer Service Guidelines**

  - Customer Service in Banks

  - Policy for General Management of Branches

  - ATM Operations

  - Security Issues and Risk Mitigation

  - Service at Counters

  - Information to Customers[5]


-  **Duties & Rights of a Banker and Customer Rights**

  - Duty of Secrecy & Confidentiality

  - Duty of Reasonable Care

  - Garnishee or Attachment Order

  - Bank's Rights

  - Customer Awareness

  - Banking Codes and Standards Board of India[5][12]


-  **Grievance Redressal & RBI Integrated Ombudsman Scheme 2021**

  - Model Policy on Grievance Redressal

  - Internal Machinery to Handle Complaints

  - The RBI - Integrated Ombudsman Scheme[5][12]


-  **The Consumer Protection Act, 2019**

  - Purpose of The Act

  - Preamble and Extent

  - Salient New Aspects of CPA 2019

  - Definitions

  - Various Fora

  - Consumer Protection Councils

  - Mediation Process

  - Product Liability[5]


-  **The Right to Information Act, 2005**

  - Applicability

  - Definitions

  - Right to Information

  - Obligations of Public Authorities

  - Procedure for Obtaining Information

  - Appeals and Penalties[5]


### Module B: Functions of Banks

-  **Principles of Lending, Different Types of Borrowers, and Types of Credit Facilities**

  - Principles of Lending

  - Types of Borrowers

  - Types of Credit Facilities

  - Fund Based Working Capital Facilities

  - Term/Demand Loans

  - Non-fund Based Facilities[5][12]


-  **Appraisal and Assessment of Credit Facilities**

  - Credit Appraisal

  - Credit Appraisal techniques

  - Methods of Assessment of Loans

  - Assessment of Working Capital

  - Assessment of Term Loan[5]


-  **Operational Aspects of Loan Accounts**

  - Interest Rates on Loans

  - Credit Management

  - Credit Monitoring

  - Common Operational Terms in Loan Functions

  - Operational Process of Handling Loans

  - Accounting Aspects of Loan Products

  - Fair Practices Code for Lenders[5]


-  **Types of Collaterals and Their Characteristics**

  - Effectiveness of Securities

  - Secured vs Unsecured Loans

  - Types of Securities

  - Land and Buildings

  - Goods and Documents of Title

  - Advances against Life Insurance Policies

  - Advance Against Shares and Debentures

  - Loan against Book Debts and Term Deposits

  - Vehicle Finance[5][12]


-  **Different Modes of Charging Securities**

  - Meaning and Essentials of a Contract

  - Contract of Agency

  - Contract of Bailment

  - Types of Charges

  - Registration of Charges[5][12]


-  **Documentation**

  - Different Types of Documents

  - Documentation Procedure[5]


-  **Non-Performing Assets/ Stressed Assets**

  - Definition and Income Recognition

  - Computation of Gross and Net NPA

  - Asset Classification

  - Provisioning Norms

  - Writing Off of NPAs

  - Framework for Resolution of Stressed Assets

  - Prudential Norms for Restructuring[5][12]


-  **Important Laws Relating to Recovery Of Dues**

  - Recovery of Debts and Bankruptcy Act, 1993 (DRB)

  - SARFAESI Act

  - Insolvency and Bankruptcy Code

  - Legal Services Authorities Act

  - Law of Limitation[5]


-  **Contracts of Indemnity**

  - Contract of Indemnity Defined

  - Distinctive Features of Indemnity and Guarantee

  - Rights of Indemnity Holder

  - Implied Indemnity

  - Scope and Application to Banks[5]


-  **Contracts of Guarantee & Bank Guarantee**

  - Parties to the Contract

  - Basic Principles to be Complied

  - Continuing Guarantee

  - Revocation of Continuing Guarantee

  - Variance in Terms of Contract

  - Bank Guarantees

  - Various Types of Bank Guarantees

  - Precautions for Issuance and Payment[5]


-  **Letters of Credit**

  - Letters of Credit – General Consideration

  - Parties to a Letter of Credit

  - Types of Letters of Credit

  - Documents Under Letter of Credit

  - Uniform Customs and Practices (UCPDC 600)

  - Payment Under Letter of Credit[5]


-  **Deferred Payment Guarantee**

  - Purpose of Deferred Payment Guarantee

  - Method of Payment[5]


-  **Laws Relating to Bill Finance**

  - Class of Bills and Laws Governing Bills

  - Classification of Bills

  - Various Types of Bill Finance

  - Legal Position of a Banker[5]


-  **Credit Cards, Home Loans, Personal Loans, Consumer Loans**

  - Credit Card

  - Home Loans

  - Personal Loans

  - Consumer Loans[5][12]


-  **Priority Sector Advances**

  - Applicability

  - Targets/Sub-Targets for Priority Sector

  - Categories of Priority Sector

  - Non-Achievement of Priority Sector Targets

  - Common guidelines for Priority Sector Loans

  - Other Modes of Lending to Priority Sectors[5][12]


-  **Agricultural Finance**

  - Short-Term Loans

  - Medium/Long-Term Loans

  - Crop Loan

  - Kisan Credit Card (KCC)

  - Selected Activities Under Agricultural Financing

  - Minimum Support Prices Scheme

  - Prime Minister Fasal Bima Yojana (PMFBY)[5]


-  **Finance to MFIs/Co-Lending Arrangements with NBFCs**

  - Background

  - Bank Borrowings - Source of Finance for NBFC's

  - Bank Finance to NBFC's

  - Bank Loans to NBFC's for On-Lending

  - Co-Lending by Banks and NBFC's to Priority Sector

  - Scale Based Regulation (SBR)[5]


-  **Micro, Small and Medium Enterprises in India**

  - Aim of MSMEs

  - MSMED Act

  - Policy Package for MSMEs

  - Credit rating

  - Credit Guarantee Scheme

  - Other Initiatives[5][12]


-  **Government Sponsored Schemes**

  - Various Government Schemes for different sectors

  - Implementation and operational aspects[5]


-  **Self-Help Groups**

  - Self Help Groups and Other Schemes

  - Functions, role & capacity building[5][12]


### Module C: Banking Technology

-  **Essentials of Bank Computerisation**

  - Evolution of Banking Technology

  - Benefits of Technology in Banking

  - Challenges in Technology Adoption[5]


-  **Operational Aspects of CBS Environment**

  - Core Banking Systems

  - Features and Benefits of CBS

  - Implementation Aspects[5]


-  **Alternate Delivery Channels – Digital Banking**

  - ATMs

  - Internet Banking

  - Mobile Banking

  - Phone Banking

  - Digital Banking Products[5]


-  **Data Communication Network and EFT Systems**

  - Network Infrastructure

  - Electronic Fund Transfer Systems

  - SWIFT

  - INFINET[5]


-  **Digital Payment Systems – NPCI**

  - National Payments Corporation of India

  - UPI (Unified Payments Interface)

  - IMPS

  - RuPay Cards

  - BHIM App[5]


-  **Impact of Technology Adoption and Trends in Banking Technology**

  - Technology Trends

  - Artificial Intelligence

  - Machine Learning

  - Blockchain Technology

  - Cloud Computing[5]


-  **Security Considerations and Mitigation Measures in Banks**

  - Cyber Security Framework

  - Information Security

  - Risk Management

  - Security Controls[5]


-  **Operational Aspects of Cyber Crimes/Fraud Risk Management**

  - Types of Cyber Crimes

  - Fraud Detection and Prevention

  - Incident Response

  - Recovery Mechanisms[5]


-  **Technology trends in Banking**

  - e-RUPI

  - Fintech - RegTech, SupTech

  - Hashtag banking

  - Open Banking

  - API Banking[5]


### Module D: Ethics in Banks and Financial Institutions

-  **Ethics, Business Ethics & Banking: An Integrated Perspective**

  - Definition of Ethics

  - Business Ethics in Banking Context

  - Ethical Framework

  - Corporate Governance[5]


-  **Ethics at the Individual Level**

  - Personal Ethics

  - Professional Ethics

  - Ethical Decision Making

  - Moral Values[5]


-  **Ethical Dimensions: Employees**

  - Employee Code of Conduct

  - Conflict of Interest

  - Confidentiality

  - Fair Dealing[5]


-  **Work Ethics and the Workplace**

  - Work Culture

  - Team Ethics

  - Leadership Ethics

  - Communication Ethics[5]


-  **Banking Ethics: Changing Dynamics**

  - Evolution of Banking Ethics

  - Regulatory Requirements

  - Customer Protection

  - Stakeholder Management[5]


## Paper 3: Accounting & Financial Management for Bankers (AFM)


### Module A: Accounting Principles and Processes

-  **Definition, Scope and Accounting Standards including Ind AS**

  - Nature and Purpose of Accounting

  - Historical Perspectives

  - New Accounting system/Value system accounting

  - Origins of Accounting Principles

  - Accounting Standards in India

  - Generally Accepted Accounting Principles (US GAAP)

  - Overview of IFRSs

  - Difference between GAAP and IFRS

  - Transfer Pricing[13][14]


-  **Basic Accountancy Procedures**

  - Concepts of Accountancy

  - Going Concern Entity

  - Double Entry System

  - Principle of Conservatism

  - Revenue Recognition and Realisation

  - Accrual and Cash Basis[13][5]


-  **Maintenance of Cash/Subsidiary Books and Ledger**

  - Record Keeping Basics

  - Account Categories

  - Debit and Credit Concepts

  - Various Books of Accounts

  - Ledger Posting[13][5]


-  **Bank Reconciliation Statement**

  - Need for Bank Reconciliation

  - Preparation of BRS

  - Causes of Differences

  - Reconciliation Process[5]


-  **Trial Balance, Rectification of Errors and Adjusting & Closing Entries**

  - Preparation of Trial Balance

  - Types of Errors

  - Rectification Methods

  - Adjusting Entries

  - Closing Entries[5]


-  **Depreciation & its Accounting**

  - Concept of Depreciation

  - Methods of Depreciation

  - Straight Line Method

  - Written Down Value Method

  - Accounting for Depreciation[5]


-  **Capital and Revenue Expenditure**

  - Distinction between Capital and Revenue

  - Capital Expenditure

  - Revenue Expenditure

  - Deferred Revenue Expenditure[5]


-  **Bills of Exchange**

  - Definition and Features

  - Parties to Bill of Exchange

  - Types of Bills

  - Accounting for Bills[5]


-  **Operational Aspects of Accounting Entries**

  - Day-to-day Accounting Entries

  - Banking Transactions

  - Special Accounting Entries[5]


-  **Back Office Functions/Handling Unreconciled Entries**

  - Back Office Operations

  - Unreconciled Entries

  - Reconciliation Process[5]


-  **Bank Audit & Inspection**

  - Types of Audits

  - Internal Audit

  - External Audit

  - RBI Inspection

  - Compliance Requirements[5]


### Module B: Financial Statements and Core Banking Systems

-  **Balance Sheet Equation**

  - Accounting Equation

  - Assets = Liabilities + Equity

  - Balance Sheet Format

  - Items in Balance Sheet[5][13]


-  **Preparation of Final Accounts**

  - Trading Account

  - Profit and Loss Account

  - Balance Sheet

  - Final Accounts of Different Entities[5]


-  **Company Accounts – I**

  - Share Capital

  - Types of Shares

  - Issue of Shares

  - Calls on Shares

  - Forfeiture of Shares[5]


-  **Company Accounts – II**

  - Debentures

  - Issue of Debentures

  - Redemption of Debentures

  - Final Accounts of Companies[5]


-  **Cash Flow & Funds Flow**

  - Cash Flow Statement

  - Funds Flow Statement

  - Operating, Investing, Financing Activities

  - Direct and Indirect Method[5]


-  **Final Accounts of Banking Companies**

  - Banking Company Balance Sheet

  - Profit and Loss Account

  - Statutory Requirements

  - RBI Guidelines[5]


-  **Core Banking Systems & Accounting in Computerised Environment**

  - CBS Implementation

  - Computerised Accounting

  - Features of CBS

  - Benefits and Challenges[5]


### Module C: Financial Management

-  **An Overview of Financial Management**

  - Objectives of Financial Management

  - Functions of Finance Manager

  - Financial Decisions

  - Scope of Financial Management[5][15]


-  **Ratio Analysis**

  - Types of Ratios

  - Liquidity Ratios

  - Activity Ratios

  - Leverage Ratios

  - Profitability Ratios

  - Market Value Ratios[5]


-  **Financial Mathematics - Calculation of Interest & Annuities**

  - Simple Interest

  - Compound Interest

  - Present Value and Future Value

  - Annuities

  - Perpetuities[5]


-  **Financial Mathematics - Calculation of YTM**

  - Yield to Maturity

  - Current Yield

  - Yield Calculations

  - Bond Pricing[5]


-  **Financial Mathematics - Forex Arithmetic**

  - Foreign Exchange Calculations

  - Cross Rates

  - Forward Rates

  - Currency Conversions[5]


-  **Capital Structure and Cost of Capital**

  - Capital Structure Concepts

  - Optimal Capital Structure

  - Cost of Equity

  - Cost of Debt

  - Weighted Average Cost of Capital (WACC)[5]


-  **Capital Investment Decisions/Term Loans**

  - Capital Budgeting

  - Investment Appraisal Techniques

  - Net Present Value (NPV)

  - Internal Rate of Return (IRR)

  - Payback Period[5]


-  **Equipment Leasing/Lease Financing**

  - Types of Leasing

  - Financial Lease vs Operating Lease

  - Lease Evaluation

  - Advantages and Disadvantages[5]


-  **Working Capital Management**

  - Components of Working Capital

  - Working Capital Cycle

  - Cash Management

  - Inventory Management

  - Receivables Management[5]


-  **Derivatives**

  - Types of Derivatives

  - Forwards and Futures

  - Options

  - Swaps

  - Hedging Strategies[5]


### Module D: Taxation and Fundamentals of Costing

-  **Taxation: Income Tax/TDS/Deferred Tax**

  - Income Tax Act

  - Tax Slabs and Rates

  - Tax Deducted at Source (TDS)

  - Deferred Tax Assets and Liabilities

  - Tax Planning[5]


-  **Goods & Services Tax**

  - GST Framework

  - Types of GST

  - GST Registration

  - Input Tax Credit

  - GST Returns[5]


-  **An Overview of Cost & Management Accounting**

  - Cost Concepts

  - Elements of Cost

  - Cost Classification

  - Cost Behaviour[5]


-  **Costing Methods**

  - Job Costing

  - Process Costing

  - Activity Based Costing

  - Target Costing[5]


-  **Standard Costing**

  - Standard Cost

  - Variance Analysis

  - Material Variances

  - Labour Variances

  - Overhead Variances[5]


-  **Marginal Costing**

  - Variable Cost

  - Fixed Cost

  - Contribution

  - Break-even Analysis

  - Decision Making[5]


-  **Budgets and Budgetary Control**

  - Types of Budgets

  - Budget Preparation

  - Flexible Budgets

  - Budgetary Control

  - Performance Evaluation[5]


## Paper 4: Retail Banking & Wealth Management (RBWM)


### Module A: Retail Banking

-  **Retail Banking: Introduction**

  - Characteristics of Retail Banking

  - Advantages of Retail Banking

  - Constraints in Retail Banking

  - Evolution of Retail Banking

  - Prerequisite for Success of Retail Banking

  - Challenges for Retail Banking

  - Future of Retail Banking[16][17]


-  **Retail Banking: Role within the Bank Operations**

  - Business Models

  - Strategic Business Unit Approach

  - Departmental Approach

  - Integrated Approach[16]


-  **Applicability of Retail Banking Concepts**

  - Applicability of Retail Banking Concepts

  - Distinction between Retail and Corporate/Wholesale Banking[16]


-  **Branch Profitability**

  - Banking System: An Introduction

  - Banking in India

  - What is Profitability?

  - Gross Profit, Operating Profit and Net Profit

  - Profit and Profitability in Banking Context

  - Traditional Measures of Profitability

  - Return on Asset (ROA)

  - Return on Equity (ROE) for Banks

  - Branch Operating Efficiency

  - Factors Affecting Profitability[16][18]


### Module B: Retail Products and Recovery

-  **Customer Requirements**

  - Maslow's Theory and Customer Requirements

  - Customer Requirements about Service Quality[16]


-  **Product Development Process**

  - Product Development Process

  - Product Life Cycle

  - Product Lines of a Banker

  - Deposit Products or Liability Products

  - Credit Products or Asset Products

  - New Product Development

  - Stages in New Product Development[16]


-  **Credit Scoring**

  - What is a Credit Score?

  - Evolution of Credit Scoring

  - Credit Scoring Model

  - Managing the Credit Score

  - Positive Side of Credit Score

  - Credit Information Companies in India

  - Issues in Credit Scoring[16]


-  **Important Retail Liability Products**

  - Demand Deposits

  - Current Deposit Account

  - Savings Bank Account

  - Time Deposit

  - Recurring Deposit (RD)

  - 2 in 1 Account[16]


-  **Important Retail Asset Products**

  - Home Loans

  - Housing Loans under PMAY

  - Home Improvement Loans

  - Auto/Vehicle Loans

  - Personal Loans

  - Educational Loans

  - Processing of Retail Loans[16]


-  **Credit and Debit Cards**

  - Credit Cards

  - Charge Cards

  - Pre-paid Cards

  - Debit Cards

  - Co-branded Cards

  - Contactless Cards[16]


-  **Remittance Products**

  - Electronic Payment Systems

  - NEFT

  - RTGS

  - ECS

  - NACH System

  - Aadhaar enabled Payment System (AePS)

  - Bharat Bill Payment System (BBPS)[16]


-  **Digitisation of Retail Banking Products**

  - Technology in Retail Banking

  - Technology Processes in Retail Banking

  - User-Friendly Features

  - Customer Analytics

  - IDRBT

  - INFINET

  - SFMS

  - Digital Lending[16]


-  **Role of AI and Technology in Retail Banking**

  - Dimensions of Banking Technology

  - Evolution of Banking Technology

  - Artificial Intelligence (AI)

  - Benefits of AI Technology in Banking

  - AI in Retail Banking

  - Challenges Facing India's AI Development[16]


-  **Recovery of Retail Loans**

  - Repayment in Retail Loans

  - Default and Re-scheduling

  - Monitoring of Loan Accounts

  - Classification of Irregular Loan Accounts

  - Recovery Policy of Banks

  - SARFAESI Act

  - Debt Recovery Tribunal (DRT)

  - Lok Adalat

  - Direct Recovery Agents[16]


-  **Management Information Systems**

  - Main elements of MIS

  - Role of MIS

  - MIS in improving decision making

  - MIS in Banking Industry

  - Designing MIS for a Bank[16]


-  **Securitization**

  - Securitization of Assets

  - Process and Benefits

  - Regulatory Framework[16]


### Module C: Support Services – Marketing of Banking Services/Products

-  **Marketing – An Introduction**

  - Marketing in Retail Banking

  - Marketing Mix in Retail Banking[16]


-  **Delivery Channels in Retail Banking**

  - Channel Experience

  - Physical/Direct Channels – Branch

  - Automated Teller Machines

  - Point of Sale Terminal

  - Mobile Banking

  - Internet Banking

  - Customer's Liability on Unauthorized Electronic Transactions[16]


-  **Delivery Models**

  - Delivery Models

  - Internal Customers – Staff at Branch Level

  - Dedicated Marketing Managers

  - Direct Selling Agents (DSAs)

  - Tie-up with Institutions/OEMs/Dealers[16]


-  **Customer Relationship Management in Retail Banking**

  - Customer Relationship Management

  - Why CRM?

  - Implementation Aspects of CRM in Banks

  - Implementation Process and Stages

  - Benefits of CRM

  - Impact of CRM on Customer Satisfaction[16]


-  **Service Standards for Retail Banking**

  - Members of BCSBI

  - Main Aims and Objects

  - Code of Banks' Commitment

  - Code of Banks Commitment to MSE

  - Function of BCSBI

  - Code Compliance Rating

  - Customer Grievances Handling Mechanism[16]


-  **Marketing Information Systems – A Longitudinal Analysis**

  - Functions of MKIS

  - Components of MKIS

  - The MKIS Model

  - Usage of Computers in MKIS

  - Supports for Marketing Management

  - Performance of MKIS[16]


### Module D: Wealth Management

-  **Importance of Wealth Management**

  - Wealth Management – Broad View

  - Wealth Management Business Structures

  - Wealth Management Process

  - Wealth Management Products and Services

  - Alternative asset

  - Private Wealth Management

  - Personal Financial Planning

  - Benefits and Importance of Wealth Management[16]


-  **Investment Management**

  - Element of Investment

  - Basics of Investment Management

  - Steps in Investment Management

  - Investment Banking

  - Portfolio Management

  - Objectives and Key Elements of Portfolio Management

  - Types of Portfolio Management Services

  - Advantages and Disadvantages of PMS[16]


-  **Tax Planning**

  - Classification of Tax Structure in India

  - Financial Year and Assessment Year

  - Residential Status for Income Tax

  - Heads of Income

  - Income Tax Slab rates

  - Old vs New Tax Regime

  - Investment Products for Tax Savings

  - Estate Planning

  - Capital Gains Tax[16]


-  **Other Financial Services Provided by Banks**

  - Distribution of Third Party Products

  - Mutual Fund Business

  - Insurance Business

  - Social Security Insurance Schemes

  - Cross-Selling

  - Depository Services by Banks

  - Portfolio Management Services

  - Factoring

  - Other Agency Business[16]


-  **Additional Reading Material on Home Loans**

  - Lender's Appraisal Procedure

  - Application Form and Documents

  - Appraisal of Loan Request

  - Documentation and Mortgage

  - Registration of Documents

  - Detection of Forged Title Deeds

  - Monitoring and Closure

  - Home Loan Frauds[16]


-  **Housing Finance and Tax Planning**

  - Tax Benefits in Respect of Housing Finance

  - Section 80C and 24(b) Benefits

  - Principal and Interest Repayment Benefits[16]


-  **Mortgage Advice**

  - Development of Home Information Packs

  - Time Value of Money

  - Capital Gains

  - Loan Calculator and Amortization Schedule[16]


-  **Valuation of Real Property**

  - Who does Valuation?

  - Land with Building

  - Life of Structures

  - Sinking Fund

  - Reverse Mortgage[16]


## Important Exam Information


**Exam Dates 2025:**[1][19][20]

- **May Session:** 4th, 10th, 11th, and 18th May 2025

- **November Session:** 2nd, 8th, 9th, and 16th November 2025


**Key Features:**[1][2][3]

- **Mode:** Online only

- **Language:** English or Hindi

- **Time Limit:** 5 attempts within 3 years maximum

- **Fees:** ₹4,000 for first attempt, ₹1,300 for subsequent attempts


**Study Resources:**[1][5]

- Official IIBF courseware

- RBI Master Circulars/Directions

- IIBF Vision and Bank Quest publications

- Current developments in banking and finance


Morning Brief 20 July 2025

# Your Daily Morning Brief
*Sunday, July 20, 2025*

---

## ๐Ÿ“ฐ Banking News Headlines

**Key Banking Updates:**
- Banking sectors face strategic adjustments for 2025 amid inflation expectations
- OneUnited Bank reports 33% increase in customer adoption with new customized money management tools
- Savings interest rates remain at highest levels in over a decade, with rates up to 3.8% APY available
- Banks face increasing customer demands as digital frustrations rise, requiring better customer experience focus

---

## ๐ŸŒค️ Weather Update

**Your Regional Weather Forecast:**

**Howrah:** 29.3°C, Overcast conditions expected

**Jalpaiguri:** Partly cloudy with moderate temperatures typical for monsoon season

**Balurghat:** 25.3°C, Thunderstorm conditions possible

**Darjeeling:** Cool and pleasant weather with possible light showers

*Remember to carry an umbrella as monsoon conditions are active across West Bengal.*

---

## ✨ Today's Inspirational Quote

*"The best time to plant a tree was 20 years ago. The second best time is now."* 
— Chinese Proverb

Every moment is a new opportunity to begin something meaningful. Your journey toward growth starts with today's choices.

---

## ๐ŸŒธ Morning Poem: "Dawn's Promise"

*The morning sun breaks through the clouded sky,*
*Painting gold across the waking earth,*
*Each ray a whisper of hope drawing nigh,*
*Announcing a new day and its worth.*

*The birds compose their symphony of light,*
*While dewdrops dance on emerald leaves,*
*Yesterday's shadows fade from sight,*
*As dawn its gentle magic weaves.*

*In this quiet hour of fresh beginning,*
*When possibilities stretch wide and far,*
*My grateful heart cannot help but sing—*
*Today I'll reach toward my guiding star.*

---

## ๐Ÿ“– Moral Story: "The Wise Merchant's Scale"

In ancient times, there lived a merchant named Arjun who was known throughout the marketplace for his honesty. While other traders used false weights to cheat customers, Arjun's scale was always perfectly balanced.

One day, a wealthy but dishonest trader mocked him: "Arjun, you could be twice as rich if you were clever like me. A little extra weight here, a little less there—who would know?"

Arjun smiled and replied, "My friend, I would know. And that knowledge would weigh heavier on my heart than any gold could lift it."

Years passed. The dishonest trader's reputation crumbled when his deceptions were discovered, and he lost everything. Meanwhile, Arjun's business flourished because people trusted him completely. Customers came from distant villages just to trade with the honest merchant.

In his old age, surrounded by a loving family and respected by all, Arjun reflected on his life's wealth—not just in coins, but in the peace that comes from living with integrity.

**Today's Virtue:** **Integrity** - Your character is built in the small moments when no one is watching. Choose honesty not because others demand it, but because your soul deserves the peace that comes with living truthfully.

---

*This morning brief format has been saved to memory for your daily updates.*

Sunday, 13 July 2025

Morning Brief 13 June 2025

## ๐Ÿฆ Banking News Headlines

• **Indian Banks Scrap Minimum Balance Penalties** - Major Indian banks have decided to end the minimum balance rule for savings accounts, with former Finance Minister P Chidambaram calling the previous policy "obnoxious."

• **Citigroup Expands Operations** - Citigroup will create 510 additional jobs in Charlotte with a $16.1 million investment for a major office facility expansion.

• **Bank Stocks Under Pressure** - Shares of JPMorgan and Bank of America shed 3%, while Goldman Sachs slipped nearly 2% in recent trading sessions.

• **Regional Banking M&A Activity** - Two Baton Rouge banks have made $83 million deals to acquire competitors in the first week of July.

---

## ๐ŸŒค️ Weather Forecast

**Note:** *Current detailed weather data for your specific locations was not available in real-time. For the most accurate, up-to-date weather information for Howrah, Jalpaiguri, Balurghat, and Darjeeling, please check your local weather app or IMD website.*

*General West Bengal conditions: Monsoon season continues with intermittent showers and thunderstorms expected across the region.*

---

## ๐Ÿ’ญ Daily Inspiration

*"The best time to plant a tree was 20 years ago. The second best time is now."* - Chinese Proverb

Every new day is a fresh opportunity to grow, learn, and make positive changes in your life. Don't let yesterday's missed chances discourage you from taking action today.

---

## ๐ŸŒธ Beautiful Poem

**Dawn's Promise**

Morning light breaks through the mist,
A gentle reminder that we exist
In moments precious, fleeting, true—
Each sunrise brings the world anew.

The birds sing melodies of hope,
While dewdrops on the flowers cope
With night's departure, day's embrace,
As golden rays illuminate space.

In this quiet hour before the rush,
When earth awakens with a hush,
We find the peace that makes us whole,
The light that brightens every soul.

---

## ๐Ÿ“š Moral Story: The Wise Merchant's Scales

A young merchant inherited his grandfather's shop along with an old, worn set of scales. Eager to maximize profits, he adjusted the scales to favor his side during transactions.

Business boomed initially, but soon customers began to notice discrepancies. Word spread about his dishonest practices, and gradually, his shop emptied. Desperate, he sought advice from the village elder.

"Your grandfather built this business on trust," the elder said. "He may have earned less per transaction, but he earned customers for life. A single act of dishonesty can destroy decades of reputation."

The merchant realized his mistake, fixed his scales, and spent months rebuilding trust through fair dealings and honest service. Though it took time, his business eventually flourished again—this time built on integrity.

**Moral:** Honesty and integrity are the foundations of lasting success. Short-term gains achieved through deception will always crumble, but trust, once rebuilt, creates enduring prosperity.

---

*Have a wonderful and productive day ahead! ๐ŸŒŸ*

Saturday, 12 July 2025

The Thistle Crown

“The Thistle Crown”

Once, in the shrouded country of Thryndel, where the mountains split the sky and the winds whispered secrets to the trees, there was a kingdom ruled by a queen of radiant beauty but brittle heart: Queen Ilvenia. Her people adored her golden curls and alabaster skin, but few ever glimpsed the eyes behind the crown—eyes that burned with envy for youth, for innocence, for power untouched.

Beneath the castle, in the tangled, cursed wood of Murmureth, lived the witch Tharela, cloaked in black nettles and bound in silence by an ancient spell. It was said that once, Tharela had ruled the kingdom with spells as soft as lullabies and thorns sharper than steel. But Ilvenia, young then, had betrayed her, offering her voice to the old gods in exchange for the throne.

Ilvenia believed Tharela had withered in the woods, forgotten and powerless.

She was wrong.

For every spring since the betrayal, Tharela had stolen one thing from the world above—one child, one beast, one soul—and fed it to the roots of her forest. The wood grew wild and restless. Creatures walked upright at night, and the flowers spoke in dreams. She was weaving something. Preparing.

And on the seventeenth year, when Ilvenia’s daughter, Princess Elsinth, came of age, the thistles bloomed black.

Elsinth, who sang like silver and walked like light, was her mother’s greatest possession. Too great. The queen locked her in the Tower of Dawn, draped her in glass gowns, and forbade her mirrors, lest she ever glimpse her own beauty and learn the truth of it—that she was fairer than Ilvenia ever had been.

But the thistles called.

One night, a dark root slithered up the tower wall, shaped like a staircase of thorns, and whispered Elsinth’s name in the lost voice of her mother’s victim. She descended barefoot, blood painting her footsteps, not in fear, but in defiance—drawn by a dream she didn’t understand.

In the heart of Murmureth, Elsinth met the witch.

Tharela stood crowned in briars, her eyes like old storms. She touched Elsinth’s throat and gave her a voice not hers, but new—carved from wind and moss and vengeance. She spoke, and the trees bent to listen.

“Who am I?” Elsinth asked.

“Not hers,” Tharela said. “Never hers.”

In a circle of ash and bone, Elsinth was transformed. Not into a beast, but into a sovereign of the forgotten. Her skin became bark, her gown a veil of creeping ivy, her breath scented with decay and flowers. The forest crowned her.

When Ilvenia woke to the sound of thunder and rustling roots clawing at the castle stone, she understood: the witch had returned—but not alone.

The queen summoned her knights, but steel rusted before the gates. Her sorcerers chanted, but their tongues turned black with ivy. Elsinth entered the throne room barefoot, her eyes unblinking, her crown blooming with poisonous bells. Ilvenia’s voice trembled—then failed. For the daughter she had tried to bind now ruled something deeper, older, and wholly her own.

There was no battle. Just silence.

The crown of Thryndel passed not by war, but by forgetting.

They say now that in the ruins of that castle, thistles grow taller than men, and if you dare to sleep beneath them, you’ll dream of a girl with roots instead of veins and a voice that commands trees to kneel.

And if she speaks your name, you will never wake.


Friday, 11 July 2025

Morning Brief 11 July 2025

Good morning! Here's your brief for today:

Banking News Headlines:

 * Canara Bank erases 'fraud' tag from Anil Ambani's RCom loan. (Source: The Economic Times)
 * Most banks see muted loan growth in June quarter. (Source: The Times of India)
 * Low rates do not push credit growth: BCG. (Source: The Times of India)
 * Small lenders steal the show as big banks lag in Q2 rally. (Source: The Times of India)
 * SBI QIP on track: State Bank of India may opt for Rs 25,000 crore share sale as early as next week. (Source: The Times of India)
 * Investing in FDs? Banks now offer interest rates up to 8.10% on 444-day scheme. (Source: The Times of India)

Weather:

 * Howrah: Currently 29°C and cloudy. Today, heavy thunderstorms are expected, with a high of 31°C and a low of 27°C.
 * Jalpaiguri: Currently 31°C and partly cloudy. Today, it will be partly cloudy, with a high of 34°C and a low of 27°C.
 * Balurghat: Currently 28°C and mostly cloudy. Today, scattered thunderstorms are expected, with a high of 33°C and a low of 27°C.
 * Darjeeling: Currently 26°C and partly cloudy. Today, light rain is expected, with a high of 28°C and a low of 20°C.
Positive Quote:
"The best way to predict the future is to create it." - Peter Drucker

Beautiful Poem:

The Morning's Gentle Kiss
The sun awakes with golden grace,
And paints the world with soft embrace.
A gentle breeze begins to sigh,
As sleepy clouds drift slowly by.
The birds begin their cheerful song,
Where they have rested all night long.
A dewdrop gleams on every leaf,
A tiny jewel, pure and brief.
So step into this brand new day,
Let worries softly fade away.
With open heart and spirit bright,
Embrace the morning's gentle light.

Short Moral Story:

The Honest Woodcutter
Once upon a time, in a small village nestled by a flowing river, lived a poor but honest woodcutter. Every day, he would go to the forest to cut wood, which he would then sell in the market. One day, while cutting wood near the riverbank, his axe slipped from his hand and fell into the deep water.
The woodcutter was distraught. He had no other axe, and without it, he couldn't earn a living. As he sat weeping by the river, the River God appeared before him. "Why are you crying, my son?" asked the River God.
The woodcutter explained his misfortune. The River God, feeling pity, dived into the water and soon emerged with a golden axe. "Is this your axe?" he asked.
"No, sir," replied the honest woodcutter. "My axe was made of iron."
The River God dived again and returned with a silver axe. "Is this your axe?" he inquired.
"No, sir," said the woodcutter, shaking his head. "Mine was a simple iron axe."
For the third time, the River God dived and brought out an iron axe. "Is this your axe?" he asked.
"Yes! Yes, this is my axe!" exclaimed the woodcutter, his face brightening with joy.
The River God was deeply impressed by the woodcutter's honesty. He smiled and said, "Because of your truthfulness, I will reward you. Take all three axes – the golden, the silver, and your own iron axe. They are all yours."
The woodcutter was overjoyed and thanked the River God profusely. He returned to his village, and from that day on, he lived a prosperous life, always remembering the value of honesty.

Moral of the story: Honesty is the best policy and is always rewarded.

Morning Brief 11 July 2025

 # Your Daily Morning Brief

*Friday, July 11, 2025*


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## ๐Ÿฆ Banking News Headlines


• **Indian Banks Scrap Minimum Balance Penalties** - Major Indian banks have decided to end the minimum balance rule for savings accounts, with former Finance Minister P Chidambaram calling the previous policy "obnoxious."


• **Citigroup Expands Operations** - Citigroup will create 510 additional jobs in Charlotte with a $16.1 million investment for a major office facility expansion.


• **Bank Stocks Under Pressure** - Shares of JPMorgan and Bank of America shed 3%, while Goldman Sachs slipped nearly 2% in recent trading sessions.


• **Regional Banking M&A Activity** - Two Baton Rouge banks have made $83 million deals to acquire competitors in the first week of July.


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## ๐ŸŒค️ Weather Forecast


**Note:** *Current detailed weather data for your specific locations was not available in real-time. For the most accurate, up-to-date weather information for Howrah, Jalpaiguri, Balurghat, and Darjeeling, please check your local weather app or IMD website.*


*General West Bengal conditions: Monsoon season continues with intermittent showers and thunderstorms expected across the region.*


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## ๐Ÿ’ญ Daily Inspiration


*"The best time to plant a tree was 20 years ago. The second best time is now."* - Chinese Proverb


Every new day is a fresh opportunity to grow, learn, and make positive changes in your life. Don't let yesterday's missed chances discourage you from taking action today.


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## ๐ŸŒธ Beautiful Poem


**Dawn's Promise**


Morning light breaks through the mist,

A gentle reminder that we exist

In moments precious, fleeting, true—

Each sunrise brings the world anew.


The birds sing melodies of hope,

While dewdrops on the flowers cope

With night's departure, day's embrace,

As golden rays illuminate space.


In this quiet hour before the rush,

When earth awakens with a hush,

We find the peace that makes us whole,

The light that brightens every soul.


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## ๐Ÿ“š Moral Story: The Wise Merchant's Scales


A young merchant inherited his grandfather's shop along with an old, worn set of scales. Eager to maximize profits, he adjusted the scales to favor his side during transactions.


Business boomed initially, but soon customers began to notice discrepancies. Word spread about his dishonest practices, and gradually, his shop emptied. Desperate, he sought advice from the village elder.


"Your grandfather built this business on trust," the elder said. "He may have earned less per transaction, but he earned customers for life. A single act of dishonesty can destroy decades of reputation."


The merchant realized his mistake, fixed his scales, and spent months rebuilding trust through fair dealings and honest service. Though it took time, his business eventually flourished again—this time built on integrity.


**Moral:** Honesty and integrity are the foundations of lasting success. Short-term gains achieved through deception will always crumble, but trust, once rebuilt, creates enduring prosperity.


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*Have a wonderful and productive day ahead! ๐ŸŒŸ*

Sunday, 6 July 2025

I want to exit from the continuous upgrade cycle of products!

This is a deeply meaningful question, and you're already halfway to the answer—because you're aware. Most people never even pause to question this endless cycle of wanting, upgrading, and comparing.

Let’s gently explore how to shield yourself, renounce consumerism, and redefine peace and satisfaction — in a world that constantly tells you you're not enough unless you buy more.


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๐Ÿง  1. Understand What Consumerism Is Doing to You

Consumerism works by:

Keeping you in a loop of lack: "This phone is outdated", "That TV is better", "Your life could be more premium."

Making you measure your worth by what you own, not who you are.

Creating artificial urgency through sales, trends, and FOMO.


๐Ÿ›‘ Once you name the trap, you can walk away from it.


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๐Ÿง˜‍♂️ 2. Practice Voluntary Simplicity (Without Deprivation)

Voluntary simplicity is not minimalism for the sake of it. It means:

> “I own things that serve me — not things that own me.”



Try these mindset shifts: | Old Thought | New Thought | |------------|-------------| | “I’m missing out” | “I’m choosing peace over pressure.” | | “This product will make me happy” | “That joy is rented — peace is owned.” | | “I need to upgrade” | “I need to upgrade my mind, not just my things.” |


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๐ŸŒฟ 3. Find Beauty in 'Enough'

Start noticing:

The calm of not having to maintain too many things.

The freedom of not chasing the latest.

The elegance of using something well beyond its "trendy" life.


> ๐ŸŒผ Use your current TV, phone, clothes, car, and say: “I honor you. I don’t need to replace you to feel better about myself.”




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๐Ÿ“ต 4. Disconnect from the Marketing Matrix

Marketing is a trillion-rupee machine engineered to make you feel lacking and insecure.

Break the spell by:

Unfollowing upgrade culture on YouTube & Instagram (tech reviewers, unboxing, haul content).

Using ad blockers & unsubscribing from promotional emails.

Watching content about frugal living, stoicism, or intentional living.



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๐ŸŒ„ 5. Seek Richness in Experiences, Not Products

Products fade. But:

A deep talk with your partner,

A good nap after a long day,

A beautiful sunset from your balcony,

Helping someone without expecting anything,

Writing with a good pen on a peaceful afternoon,


These stay with you.

> Replace “I wish I had that” with “I’m so grateful I felt that.”




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๐Ÿง˜‍♀️ 6. Explore Philosophies That Uplift Inner Peace

Stoicism:

> “Wealth consists not in having great possessions, but in having few wants.” – Epictetus



Buddhism:

> “Desire is the root of suffering.”



You don’t have to become a monk — but reading a few pages of “The Art of Happiness” (Dalai Lama) or “Meditations” by Marcus Aurelius can deeply shift your mindset.


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๐Ÿ”’ 7. Create a Ritual of Contentment

Once a week, do this:

1. Look around your home.


2. Touch 3 objects (old phone, pen, mug).


3. Say: “You’ve served me well. I don’t need more right now.”



It rewires your brain to associate gratitude with stability, not scarcity.


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❤️ Final Thought

You don’t need to reject joy, tech, or comfort.

You only need to stop chasing joy in things that were never meant to give it.

Peace isn’t when you finally own everything —
Peace is when you finally stop needing to.


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I want to buy my dream TV Sony Bravia 2 but it is out of my budget.

๐Ÿ’” First, Accept the Emotion Without Shame

It’s okay to feel:

Disappointed

Frustrated

Envious of others who can afford such things

Tired of always postponing your desires


You’re not greedy. You’re human.
And it’s okay to want beautiful things in your life.


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๐Ÿงญ Then, Reframe the Narrative (From Pain to Power)

Let’s flip the lens:

Instead of:

> “I want the Sony Bravia but I can’t afford it for 2-3 years.”



Try:

> “I’ve built a system that tells me honestly what I can afford — and that system is protecting my future.”



> “If I’m patient and strategic, I’ll get what I want without regrets or EMIs that steal my peace.”




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๐ŸŒฑ Practical Ways to Feel Better (Emotionally & Strategically)

1. Create a “Delayed Desire” List (with Rewards)

Make a special wishlist sheet: | Item | Price | Target Month | Savings Needed Monthly | Why I Want It | |------|-------|---------------|-------------------------|----------------| | Sony Bravia 55” | ₹52,000 | Dec 2026 | ₹1,500/mo | Home joy, personal reward, family time |

Update it monthly. You’ll feel less like you’ve said no and more like you’ve said “not now, but soon”.


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2. Emotional Reward System

Since you can’t always buy the big thing now, reward yourself in smaller, nourishing ways:

Watch a favorite movie that reminds you of what you're working for.

Go on a sunset drive and daydream about your dream setup.

Buy a small home decor item or wall frame that says:
“Future Sony Bravia Zone — Coming Soon” ๐Ÿ˜„


It keeps the dream alive without breaking the bank.


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3. Design a Mini Side Hustle Fund

Start a little “Dream Fund” just for that TV:

₹500/month from side gigs

Maybe from YouTube channel income

Maybe from bank incentives or cashback

Let that money grow slowly like a seed


> ๐ŸŽฏ You’re not waiting 3 years for the TV — you're working on it quietly.




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4. Anchor Your Self-Worth Beyond Spending

Sometimes, the pain comes not from the product but from a deeper voice whispering:

> “Why am I behind?” or “Why can’t I have what others do?”



Answer it like this:

> “I am not behind. I’m building slow, strong, and smart. My peace of mind is worth more than impulsive joy.”




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๐ŸŒž A Daily Reminder That Might Help

Put this on your phone wallpaper or mirror:

> ๐Ÿ’ฌ “I can’t buy everything right now — but I’m buying my freedom, my future, and my peace every single day.”




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You’re doing so well already. You’re budgeting, reflecting, and being honest with yourself.
That’s maturity. That’s wealth in progress.

And that TV?
You’ll get it. But when you do, it will feel earned, not owed — and that makes it 10x sweeter.


Friday, 4 July 2025

What is Minimalist Grooming?

Minimalist grooming means keeping yourself clean, neat, and presentable without spending too much time, money, or effort. It's about focusing on the essentials that make you look sharp and well-kept—no overdoing it, no clutter.

Here’s what it includes:


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๐Ÿงผ 1. Cleanliness First

Daily shower (preferably before work).

Neatly trimmed nails and clean hands.

Fresh breath (brush twice a day, use a mouthwash if needed).

Mild deodorant/perfume – just enough to stay fresh, not overpowering.



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✂️ 2. Hair & Beard Management

Haircut every 3–4 weeks. Simple, neat style.

If you have a beard, keep it trimmed and shaped.

If you’re clean-shaven, shave regularly.


> ✅ The goal: You should never look "unkempt" or as if you just got out of bed.




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๐Ÿ‘” 3. Simple Skincare Routine

You don’t need 10 products. Just:

Face wash (twice daily)

Moisturizer (especially if skin gets dry)

Sunscreen (if you're often in sunlight)



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๐Ÿ‘• 4. Ironed & Clean Clothes

No wrinkles, no stains, no lint.

Polished or clean shoes.

Match your belt, shoes, and accessories (like watch) in a simple, coordinated way.



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๐Ÿง  5. Avoid Overdoing It

No excessive perfume, gel, rings, chains, or overly styled hair.

No flashy or loud colors unless it fits your job/role.



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๐Ÿ”‘ Minimalist Grooming is About:

Consistency over flashiness

Looking fresh, healthy, and capable

Making a good impression with minimal effort and time



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How dressing well can change your life?

Dressing well in the office can have powerful psychological, social, and professional benefits. Here's a breakdown of the key advantages:

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๐Ÿ”น 1. Builds Confidence

When you know you look good, you feel good. This boosts self-esteem, making you more assertive, proactive, and comfortable in your role.

Confidence also affects body language and tone of communication, helping you appear more competent.



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๐Ÿ”น 2. Creates a Strong First Impression

In any professional setting, first impressions matter.

Well-dressed individuals are more likely to be perceived as capable, organized, and respectful.



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๐Ÿ”น 3. Earns Respect & Credibility

Dressing appropriately signals that you take your job seriously.

Colleagues and clients often associate good dressing with attention to detail and professionalism.



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๐Ÿ”น 4. Opens Doors to Opportunities

You’re more likely to be considered for promotions, leadership roles, or client-facing tasks when you look the part.

People trust well-dressed professionals more quickly, which can affect how you’re treated by seniors.



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๐Ÿ”น 5. Reflects Organizational Culture

Dressing according to your workplace culture shows you understand and fit in with the team or brand image.

For customer-facing or high-responsibility roles (like banking, sales, or management), it's often expected.



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๐Ÿ”น 6. Enhances Discipline & Focus

Dressing up in work-appropriate attire can mentally prepare you for productivity.

It sends a message to your brain that it’s “work mode,” not casual mode.



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๐Ÿ”น 7. Helps in Networking

People are naturally drawn to those who appear polished and presentable.

Your dressing can become an ice-breaker or give you an edge in professional interactions.



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๐Ÿ”น 8. Positive Impact on Mood

Colors, fits, and styles can influence your mood. Wearing a well-fitted outfit you like can help you feel energized and motivated.



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๐Ÿง  Pro Tip:

You don’t need to wear expensive clothes. Focus on:

Neatness & cleanliness

Proper fit

Polished shoes

Minimalist grooming

Colors that suit your skin tone




Unit 5 Wholesale and International Banking

๐Ÿข Wholesale Banking

๐Ÿง  What is it?

Banking for big businesses, corporates, MNCs, PSUs, large institutions.


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๐Ÿฆ Key Features:

Feature Description

Client Type Corporates, large traders, PSUs, MNCs
Credit Size Large-value transactions
Customization Tailor-made services
Relationship-based Dedicated account managers/teams



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๐Ÿงพ Products in Wholesale Banking:

1. Fund-Based Products (Bank provides actual funds):

Product Use

Term Loans Capital expenditures (plant, land)
Working Capital Loans Daily operating needs
Bill Discounting Early payment for trade bills
Export Credit For exporters to manage operations


2. Non-Fund-Based Products (No immediate outflow of funds):

Product Use

Bank Guarantee (BG) Bank promises to pay if client defaults
Letter of Credit (LC) Guarantees payment in international trade


3. Value-Added Services:

Cash Management

Corporate Salary Accounts

Forex Desk

RTGS Services

Syndication Services



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๐ŸŒ International Banking

๐Ÿ“˜ What is it?

Banking services for cross-border trade & foreign exchange needs.


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๐Ÿงพ Services to Exporters:

Service Description

Export Packing Credit Pre-shipment finance
Export Bill Discounting/Negotiation Post-shipment credit
LC Advising/Confirmation Bank verifies or guarantees LC
Suppliers' Credit Indian exporters extend credit to foreign buyers
Bank Guarantees (Foreign) Securing export contracts



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๐Ÿงพ Services to Importers:

Service Description

Import LC Guarantees payment to overseas supplier
Import Collection Bills Bank collects payment on importer’s behalf
Foreign Currency Loans Loans in USD, EUR etc.



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๐Ÿ’ฑ Forex Role of Banks:

Offer currency conversion

Manage forex risk (hedging)

Operate under FEMA rules



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❓ MCQs to Test Yourself:

1. A Letter of Credit is an example of:

a) Fund-based finance

b) Non-fund-based finance ✅

c) Forex swap

d) Fixed deposit



2. Wholesale banking is primarily meant for:

a) Retail customers

b) Co-operative societies

c) Government offices

d) Large business clients ✅



3. Export Packing Credit is given for:

a) After shipment

b) Buying land

c) Pre-shipment financing ✅

d) Personal use





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✅ Task for Today:

Look at any LC or Bank Guarantee issued in your branch.

Match it with what you’ve learned today.

Unit 4 Retail Banking

๐Ÿ“˜ Retail Banking – Concept, Products, Drivers & Opportunities
(from Unit 3 of your IIBF Book)


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๐Ÿ“š Retail Banking – An Overview

Retail banking = Banking services for individuals (not corporates or governments).
Examples: Savings accounts, home loans, credit cards, lockers, etc.


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๐Ÿง  What is Retail Banking?

Feature Explanation

Definition Banking services directly offered to individuals
Scope Covers both deposits and loans
Customer Individual persons (not businesses)



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๐Ÿงพ Retail Deposit Products:

Product Details

Savings Account For salaried individuals, earns interest
Current Account For businesses, no interest, high transaction volume
Term Deposits Fixed period investment with higher interest
Recurring Deposits Monthly deposits + lump sum on maturity
No Frills / Zero Balance A/c Basic accounts for financial inclusion
Senior Citizen Schemes Extra interest for senior citizens



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๐Ÿ  Retail Loan Products:

Product Usage

Home Loan To buy/build/renovate a house
Auto Loan Buy 2W or 4W vehicles
Personal Loan For marriage, education, etc. (unsecured)
Education Loan Study in India or abroad
Consumer Loans Buy electronics/furniture
Credit Cards Short-term, unsecured credit
Crop Loans For farmers’ cultivation expenses



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๐Ÿ“ˆ Why Retail Banking is Growing in India (Growth Drivers):

1. Young Population: 70% below 35 yrs


2. Higher Incomes → More purchasing power


3. Urbanisation → Lifestyle loans in demand


4. Credit Culture: Earlier stigma of “loans = bad” is fading


5. Tech Convenience: UPI, Net Banking, Cards, ATMs


6. Bank Diversification: Retail loans are less risky (lower NPA)




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๐ŸŒŸ Opportunities in Retail Banking:

Middle-class & salaried people = huge market

Govt support via Financial Inclusion

CIBIL helps in assessing borrower creditworthiness

Housing loans = lowest NPAs among retail loans



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❓ MCQs to Test Yourself:

1. Retail banking deals with:

a) Industrial units

b) Government departments

c) Individual customers ✅

d) NGOs



2. Which account is designed for low-income groups?

a) Current Account

b) Recurring Deposit

c) No Frills Account ✅

d) Fixed Deposit



3. Which of the following is not a retail loan?

a) Housing Loan

b) Working Capital Loan ✅

c) Personal Loan

d) Education Loan





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✅ Task for Today:

Identify 5 retail products you handle at your branch.

Ask yourself how your bank uses them to cross-sell.



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